wrote: Does the router play a role in the youtube widget?
Does distance have anything to with it?
The box in question is the farthest from both the ONT and router.
Verizon tech should have been aware if the distance was an issue. I'm in my 4th year with Fios and it's only been an issue the past year and a half. Although I didn't watch youtube as often the first year.
Yes router does play a role in widget. That is how the STBs get internet access for On demand/program guide/and widgets like you tube.
No distance is not an issue unless your coax run is over 100 feet.
If it happens on IP client boxes I would maybe start at the router or the coax to the router since technically your VMS box could be unplugged and the IP clients could still access you tube widget. In other words the VMS would have nothing to do with it happening on the IPs.