I've had the same problem for weeks. At first they told me it was impossible and replaced the box. Just today they admitted it was an issue and would deploy a solution, but when I asked when I was told that was beyond the scope of their service and they closed my ticket. Awful service and in my opinion saying to just keep resetting the series recordings is a joke. So,frustrated. Wondering if their poor service is due to the strike or if they are always this unhelpful and uncaring.
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