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Channel: All Fios TV Technical Assistance posts
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Re: Playback skips when fast forwarding

Same issue, especially with Better Call Saul. I called customer service and the rep told me it was a software issue that FIOS is aware of. No ETA to fix the issue.   Im guessing this is purposefully...

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Re: Playback skips when fast forwarding

Thanks for replying - it's so bizarre, every single Better Call Saul has the issue. I usually end up taping two of them and then watching the second one. Hopefully they have it fixed before next season.

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DVR doesn't record/forgets series programs

I have been having an issue recording first run shows of series that are programmed on my dvr. for example i'll check my dvr in the morning and see a show is scheduled to record at 8pm and when i go to...

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Re: DVR doesn't record/forgets series programs

NEED MORE EQUIPMENT INFOso someone can help you Set Top Box ?DVR ?  

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Re: DVR doesn't record/forgets series programs

i believe it's the arris vms 1100 dvr and set top boxes

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Re: DVR doesn't record/forgets series programs

This is a known issue.Only way to correct a seires once it has that problem is to delete and re-add or selct modify series. Make no changes and hit save.Verizon has stated they know of the problem but...

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End is cut off when I record the next show on the same channel with DVR

Let's say, I record a show from 9:00 to 10:00 and the next show from 10:00 to 11:00, both are on the same channel.  The last several seconds of the show ending 10:00 is cut off, even if I extend the...

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Re: End is cut off when I record the next show on the same channel with DVR

Its an issue with the content providers.They run the shows over a few seconds.It should be picked up at the very beginning of the next show.

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Re: No channels received with DCT700

Thanks CRobGauth. 15 minutes o on-line chat with tech support and he/she successfully reconfigured both DCT700's. Apparently they were overlooked when my service was re-activated. Appreciate your help.

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Re: DVR doesn't record/forgets series programs

I've had the same problem for weeks.  At first they told me it was impossible and replaced the box.  Just today they admitted it was an issue and would deploy a solution, but when I asked when I was...

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Since trying to contact Verizon sucks

How do you watch a "free" movie from the Mobile App? I was watching one, got down to the last 1/2 hr when I had to take a break. Came back the next day and I can't find the movie anywhere, and I can't...

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Re: DVR doesn't record/forgets series programs

We're having the same problem. It happened again tonight. This is ridiculous. 

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Re: End is cut off when I record the next show on the same channel with DVR

Thank you for your comment.With Tme Warner Cable DVR I could record two shows on the same channel without being cut off by extending the end time by one minute. But the Fios DVR stops recording the...

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Re: Sound Cutting In & Out ALL CHANNELS

Update: i got got a new box. Problem is still happening. Seems like it's less. I am going to request a 7232 box. 

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Re: Recurring Reminders

any movement on this request? i would like to have a recurring reminder, daily or weekly reminders on my favorite shows. i want this feature in my guide menu. 

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Re: Watch DVR recordings on mobile?

A couple of things I did to get it to work.  First, if you had previously installed the FIOS app, you need to completely uninstall then re-install it.  Doing an Update (manual or automatic) did not...

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Re: DVR doesn't record/forgets series programs

Another way to get them back in the "scheduled" list is to force a reboot of the Media Server STB.  "Main Menu -> Customer Support -> Top Support Tools -> Reboot STB".  After reboot, the box...

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Re: End is cut off when I record the next show on the same channel with DVR

I've noticed this and I do think it's the channel providers problem.  Last night, I was watching something on ID (FIOS 623) and the clock on the STB clicked over to 12:00 (midnight) yet the program was...

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Re: dvr dropping recordings

This is what I posted in a different topic addressing the same issue: Another way to get them back in the "scheduled" list is to force a reboot of the Media Server STB.  "Main Menu -> Customer...

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Re: Fios quantum dvr mobility

This is what I posted to another topic with this issue: A couple of things I did to get it to work.  First, if you had previously installed the FIOS app, you need to completely uninstall then...

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