Elizabeth, Can you help us help you (Verizon). It would be very useful if you could explain just what caused the DVR to drop the scheduled recordings *and* just what was done to correct the problem in the software. The reason for us knowing this is twofold,
First, it would give us tremendous confidence that the problem is resolved and we can stop doing the "preventative measures" (like rebooting the DVR every night).
Secondly, some of us have been carefully watching when scheduled recordings disappear and, if the solution provided by Verizon addressed all of those circumstances, then we can declare it "corrected". However, if there are additional circumstances observed, we can provide Verizon with information that could possibly identify a second issue.
I am a professional software engineer and this is the technique I use in determining if a "fix" is truly a fix and not a "bandaid".
Thanks
