Deceptive Billing - horrible customer support
Excuse me while I vent for a moment -- Awhile back I upgraded to FiOS Quantum and had nothing but problems in the beginning. Luckily Verizon was able to fix the issues and offered me 6 months of HBO...
View ArticleRe: Deceptive Billing - horrible customer support
Hi bwebb71,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the...
View ArticleNO CABLE FOR 1 MONTH
I usually have the occasional problem with verizon Fios, usually its no big deal but for the past month I have not been able to watch anything on my TV. The worst part about the experience is that I...
View ArticleRe: NO CABLE FOR 1 MONTH
Hi yangchen125,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the...
View ArticleRe: HBO on demand not coming in 7-10 (roughly) PM
Can you check to see if it is only HBO that doesn't work during this time?
View ArticleRe: HBO on demand not coming in 7-10 (roughly) PM
Both HBO and Showtime are heavily pixelated (if I even see any pixels). I did watch a VOD from FXM last night and that was fine. Hope that helps.
View ArticleRe: dvr dropping recordings
Elizabeth, Can you help us help you (Verizon). It would be very useful if you could explain just what caused the DVR to drop the scheduled recordings *and* just what was done to correct the problem...
View ArticleRe: dvr dropping recordings
Hello CDOsr Moderators work only with the forum itself. We do not have access to Verizon technical resources or repair data. And as this is a peer to peer support forum, it is unlikely that you will...
View ArticleCompletion
FIOS was installed on Dec 27th.Order was marked Complete the 1st week of JanuaryMiss Utility has been out twice to mark by backyard.Any idea when this cable is going to get buried? 132 days...Really?
View ArticleRe: Completion
The Forums are mostly peer to peer. We have no idea about when your cable will be buried. Even the Verizon employees who are here are not able to answer your question as outside the area they deal with.
View ArticleRe: dvr dropping recordings
Moderators can't resolve this problem. It is still happening as recently as yesterday. We need someone from tech support on this forum to let us know whats going on. For those of you who are just about...
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Watching Fios online
I am away from home and I would like to watch a movie I rented; however, I am haveing terrible difficulties. I am using a Macbook and I have updated and installed all neccesari plug-ins. I am using...
View ArticleReturned equipment - still billed
My internet router stopped working in March. My fiance and I contacted verizon and they mailed us a new router. I packaged up my old router and dropped it off at my local UPS location on March 19, 2016...
View ArticleRe: Returned equipment - still billed
Oh and to add to all of this. I have contacted UPS and they have no record because I dropped the package on the counter and left. I contacted verizon who says they cannot help cause they never received...
View ArticleRe: Returned equipment - still billed
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page here on the forum, and...
View ArticleRe: Remote not working right - need new one for main tv
Agree it would be a better idea to allow occasional replacement of the remotes. But of course they changed this policy because of the major abuse they were getting. I happen to have a few spares...
View ArticleRe: dvr dropping recordings
The problem has actually gotten worse this week. I spoke to tech support yesterday and they now have NO DATE for the fix to be sent down.
View ArticleRe: dvr dropping recordings
It's definitely getting worse. I have a friend who just started having the problem this week. Makes tech support's level 2 plan to replace my box look silly. (Level 1 was to reset the box remotely and...
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