I have been having the same problem since March and have spoken to them several times with no resoloution. Last Thursday, they were able to send me an update while i was on the phone with them and it seems to have fixed it ( It's been 5 days with no issue).
The version you need is:
Release 3.1
Build 06.55
UI version 06.54
Firmware KA15.16.16.03Alder.547911
You can check what version you have by going into menu>settings>system information