For over a month I have problem with fios tv Bloomberg channel 604. No picture. This is one of few channels I watch most of the time. Few weeks ago I called customer service. I was told I’ll get credit for the time channel was not working and technician was sent.
After 3 or 4 days of work and 3 different technicians, after dvr box was changed, cables were changed, box outside of my house was changed twice, still it does not work.
I was told on 5/24/2016 that my ticket was escalated to a higher level and they should start investigate this problem from the base.
Today I called to find out about status of repair and why credit was not applied to my monthly bill.
I was told that ticket was closed because problem was fixed and no notes about credit. It is not the first time I got screwed by dishonest customer service form Verizon.
I wish i could paste a photo of bloomberg channel for everybody to see what verizon calls good picture.
but i'll put it on social sites.
just posted a photo of this channel on my image album, so you can see it
another good job by verizon