odbobo wrote:This just happened to me. I have a Quantum box for a little over a year. No problems until yesterday, when I went to DVR and it showed "No Recordings". It was previously 100% full and purging as needed. Chatted with online support who remotely rebooted the box, which did nothing, and then he told me and I quote, in order:
"A firmware is scheduled to be updated in the near future on the box to fix such issues."
"It is a known issue due to some software glitch within the box."
"We can assure you that this is not going to happen in the future as the team has taken care of this through a firmware".
Frustrating. I called support today and the lady I spoke with claimed she had no knowledge of any known issues with the Quantum boxes, even after I told her what the online rep quoted above. They both basically told me I'm out of luck, there is no way to recover the lost recordings. The lady on the phone got me a $22 credit on my bill.
I've been satisfied with Fios up to this point but this is the first time I'm inclined to look at alternatives. This is pretty horrible. If I knew it was a known issue I would've saved some important things that I had there to DVD.
Wow, this can't be a coincidence .. On 2/3 the exact same thing happened to me - lost all recordings that we had, and we had a ton, mainly kids shows and movies for the children. It's a nightmare.