You've got to be joking? I tried to use your virtual assistant which was virtually useless. In fact, I wasted over an hour of my life trying to get help with my issue on your website. The chat and email links in your virtual assistant are broken and take the customer nowhere and since you don't offer anything but the virtual assistant and the forum for support, here I am.
My initial hope was to chat or call someone but your website doesn't offer those customer support options for my case. I have been a loyal customer for over five years now but I'm now frustrated with your lack of service
Are you going to help me or give me run me around some more.