As to that fix, i.e. upgrade of DVR software to version 6.55 etc : I first called Verizon about 3 weeks ago and was assured that the upgrade would be pushed to me in a couple of days. Did not happen. Called back a week later, and got the same response (service clerk talke to back room tech in both cases). Upgrade still did not happen. It finally happened toay (22 June 2016). Hopefully, the problem will now be cured. Also hopefully they pushed the same upgrade to others.
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