I just got an offer from Verizon regarding my Rewards points!! to "enjoy" my gift!! what gift are you talking about? the gift of anger, frustration, sorry that there people like you that purposely or not, enjoy some sort of a sadistic game. Or is it that technical assistance is such a disaster that your employees just DON'T CARE?
It has been more than three weeks that I have lost my Call Assistant system and nobody ever seemed to know why and, after a while, I was informed that due to an offer that I accepted for more high speed, I lost that feature...
What? I said! and I was not informed? No! they said, that is what happens every time you request any change in your account!! PLEASE BE AWARE OF THIS ILLEGAL GAME!
I will be writing a letter of complaint to Verizon Headquarters and I am sure they will take care of the problem. They left me exhausted, extremely depressed and anxious. TA staff can drive you crazy; it's like they are trained to drive people completely sick. Insensitivity, carelessness coupled with ignorance, lack of knowledge, not caring for their customers!!!
I will try my best to run this through social media, including reporting it to the proper authorities!!