No Customer Service
I have spent a total of 3 hours today waiting on the phone for a human to tell me how to get my cable/internet back after this storm. After a predicted hold time of four minutes. What is happening at...
View ArticleRe: How do you add favorite channels?
hey, i think i have the same issue - instructions available online don't seem to work for my box. are you able to share the solution?thanks.
View ArticleRe: Arris STB - "Press Menu to watch Fios TV"
Nada. DId this on two boxes. Woke up this morning to the floating screensaver. I get it that they are trying to save my tv screen but if there's no signal on the hdmi line then why go into screensaver.
View ArticleWhy are My Favorites now screwed up?
My Favorites on FIOS are now invaded by other channels like Religious, Sports programs etc. I clear them out and still more return. What's causing this and how do I get 'My Favorites " to be just...
View ArticleRe: Arris STB - "Press Menu to watch Fios TV"
I had one more post to try that didn't appear.It may be CEC settings.Try this on STB:Look under menu settings audio/video video settings TV input control. Set it to disabled.Also look in TV options to...
View ArticleRe: TV turns on by itself
All the settings are disabled as suggested, but the tv still powers on. It's a Toshiba LCD, don't know the model, ~5 years old.
View ArticleRe: TV turns on by itself
SO far from all that I have seen this appears to be happening on Toshiba TVs only when using the VMS equipment, it might be a bug that was introduced recently.
View ArticleCannot view or change services "Please contact the Verizon Local Business...
I am receiving that error whether I try Chrome, IE, or Firefox from multiple IP addresses. I am logged into my account and can see my services, but I cannot change them. Any time I try I get : "We are...
View ArticleSome of my HD channels aren't coming on
I had an issue with a connection with channels coming on and after the issue was fixed,I noticed some of my HD channels aren't working....any ideas on why and how to fix it?
View ArticleSTB Performance Issues
Hi, Does anyone else's STB have horrible horrible performance? Every time I use VOD I experience the following: 1) Massive delays when trying to browse, search, or do anything. The user experience is...
View ArticleRe: STB Performance Issues
What model stb do you have?Do you have internet issues as well?If you have more than 1 stb, does it happen to all?
View ArticleRe: Cannot view or change services "Please contact the Verizon Local Business...
What do they say when you call?
View ArticleRe: Some of my HD channels aren't coming on
Start at ont.Make sure coax connection is tight.Continue on checking every connection at every splitter up to stb.If you have more than 1 stb, does it happen on all?
View ArticleRe: Are there any plans to add HDMI CEC?
ditto fiber optics and equipment which is less than enjoyable when having to manually scroll to source devices. Roku works, Firestick works, DVD player works. but not Motorola STB thanks for posting...
View ArticleRe: Are there any plans to add HDMI CEC?
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post...
View ArticleRe: Cannot view or change services "Please contact the Verizon Local Business...
They said that they can change the services for me. But I want to view and do it myself from the website. Not sure why it stopped working.
View ArticleRe: set top box unresponsive to remote/slow to remote
I called Customer Service and got an automated response that "diagnosed" my problem with only a couple of questions -- "you probably need a new remote" -- and then all they can do is ship a remote and...
View ArticleRe: VMS1100 DVR Sudden No/Slow Response (Lag) using Remote
I had not thought of using the app. Great idea. I replaced the unit and it is working fine. Thank you
View ArticleRe: Arris STB - "Press Menu to watch Fios TV"
I had high hopes for that one but alas the end result is the same. I too have a Samsung and see the settings you mention but this morning I still see the screensaver. I do very much appreciate all of...
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