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Re: NO PICTURE...HAVE AUDIO

I tried all of the trouble shooting plans that were proposed for every single scenario. Still did not fix the problem. Unable to get ahold of anyone at Fios to fix the issue, since it is 10:35 at...

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Re: NO PICTURE...HAVE AUDIO

Hi thelasterd,Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the...

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Your issue has been escalated to a Verizon agent

What exactly does this mean? I've gotten this message a dozen times when I post a question and not once have I ever been contacted by anyone! I've checked my messages.

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Re: Your issue has been escalated to a Verizon agent

Hi jerryb53,  You will find Private Messages (PM) showing up at the top right side of the page next to your username (it will have a number next to it with the number of pm's you have).   (see below...

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Setting up apt for FIOS, Can I Do RG6 only?

so I'm setting up an apartment that already has an ONT installed, previous tenant had it. Wondering if can just install RG6 ONLY each room.  I'd like to avoid installing CAT5-6 as well.       Is that...

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Pause time

How do I make the pause time longer. Like when pausing on-demand movie

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Re: Setting up apt for FIOS, Can I Do RG6 only?

Yes. Internet speed has to be 100 mbps or lower. 

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Re: Pause time

Unfortunately there is no way to make it longer. 

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Moca Bridge Trouble - two FIOS boxes

I currently have two FIOS TV boxes in my house.  I wanted to use my own router so I connected the FIOS system through a moca box on my main TV box.  I was able to get the main TV box working fine with...

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Your issue has been escalated to a Verizon agent

Moved to Suggestions For This Community board

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Setting up apt for FIOS, Can I Do RG6 only?

Moved to Fios Internet board for greater exposure

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Re: Moca Bridge Trouble - two FIOS boxes

Did you put the moca bridge in place of the router? Take a ethernet from your personal router’s lan port and plug into the ethernet port of the moca bridge. Then plug the coax that was connected the...

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Re: Moca Bridge Trouble - two FIOS boxes

Thank you for your input Edg1!I did put the Moca bridge in place of the Verizon Router.  I figured out late last night I had the moca bridge in the wrong location in my house.  I thought I had it on...

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Re: Questions about switching to Fios Quantum TV

Gotcha, so I am assuming if you do have VMS on ethernet then it does consume bandwidth, or is it still on MOCA regardless? One more question; with the new VMS system is the picture finally 1080p or is...

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Replacement top box

Replacement top box auto activation failed. I received the top box 8/9 evening and I called customer service. They said it is not the replacement top box and it will be looked at. Was told also that it...

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Re: Extremely low audio with set top box

Did any set-top-box audio completely fail? We tested TV 2nd HDMI as well as other Components, TV, etc. We went through settings and tried to update.

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Re: Extremely low audio with set top box

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Questions about switching to Fios Quantum TV

VMS needs a coax connection for TV signal. So it doesn't buy you anything to have it connected via ethernet.VMS can do 1080P but I don't beleive any channels are broadcast in 1080P.I have read that is...

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Re: Replacement top box

I have found twitter to be quite helpful. Not immediate response, but much more time efficient vs waiting on hold.

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Re: NO PICTURE...HAVE AUDIO

This happens to me lately often usually I turn off the box and turn it back on.. but now it's getting annoying. It does more frequently . I just want to turn it on and watch instead of playing around...

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