TNT HD, Fox Sports 1 doesn't work, frustrated customer, Verizon hasn't been...
I've been trying to get this fixed for WEEKS now, everynight I come home to watch literally the only 2 channels that I watch, and on both TVs it just doesn't work. I had a ticket open with Verizon,...
View ArticleRe: TNT HD, Fox Sports 1 doesn't work, frustrated customer, Verizon hasn't...
Have you tried checking coax connections? Start at ont and make sure everything is tight.Do that up to last splitter before you get to TVs.
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Send equipment back and keep the TV service
Hi. Before I always had only fios internet (75/75) and it was working throught my own router (ethernet port). I paid $65 for that and once I noticed my accounf offer me internet 100/100 and TV service...
View ArticleCOMPLAINT astonishing lack of customer service/accountability when account...
I called Verizon Fios yesterday to let them know I'd be moving within the same city and would like to transfer my Fios. After 40 minutes, I was told my bill would be going up over $40 dollars and that...
View ArticleRe: COMPLAINT astonishing lack of customer service/accountability when...
Hi bc78,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum...
View ArticleRe: Send equipment back and keep the TV service
From looking at your bill, looks like you would only save $12/month.And if the valued custoemr discount is for the box, it would be $7/month for the first year.Not sure if the Verizon ordering system...
View ArticleOn Demand Pixels, sound/screen freeze, timing off
So some movies are worse than others and mostly the issue is when we are using on demand, but the picture/sound interuption is extremely annoying. We even put cc on so we can catch what is being said...
View ArticlePicture in Picture
I am new to FIOS service and see that the remote control has a PIP button. Does FIOS have PIP now or is this a future feature. If feature exists how do I get it to work since nothing happens when I...
View ArticleDVR Sort Order
I change the sort order for programs recorded on my DVR and it changes when I stay on that screen but if I exit the screen and come back the sort order is always "newest" first. Is there a way to get...
View ArticleQuantum TV new media client problem
So let me start by giving some info about my set up. For my whole house I have right now 2 servers and 5 clients. I have a main 6 way splitter (not all are being used) and one of the coax lines coming...
View ArticleRe: On Demand Pixels, sound/screen freeze, timing off
Hi facets58, I would love to help you out on this issue. This is not real hard to troubleshoot to find out what is causing the problem. This is normally going to be one of three things. It will either...
View ArticlePixelation or Channel Not available
Hello I have a few Fios Channels that seem to almost never work-- Either is is all Pixels or says channel not available at the moment please go to another channel and return or try later It is Higher...
View ArticleHELP! I have somebody else's onscreen digital voice account and can access...
I upgraded to Quantum TV a few days ago and today I went into the onscreen FIOS Digital Voice section. The phone number, call logs and voice mail are not mine. I CAN LISTEN TO SOMEBODY ELSE'S VOICE...
View ArticleRe: HELP! I upgraded to Quantum TV and my on screen digital voice information...
Contact support.Either call, chat or twitter @verizonsupport
View ArticleRe: Pixelation or Channel Not available
What model stb do you have?Does it happen on more than stb?Try checking all coax connections starting at ont and work towards stb.
View ArticleHELP! I have somebody else's onscreen digital voice account and can access...
I was the phone with support for almost 4 hours today. I've rebooted all my boxes 4 times, have done a factory reset on my router and tried every other "solution" they proposed to no avail. A ticket...
View ArticleRe: dvr dropping recordings
We have two DVR's and we have to check every day to see if the scheduled recordings are still on the list. Otherwise we have to reset one or both of the DVR's. Then the future recordings are listed....
View ArticleRe: dvr dropping recordings
Its been reported that a fix has been fielded in limited sites.If so, hopefully the rest of us will get it soon.
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