Re: Channels are blank consistently
Went though the whole checkout process with cust service. All boxes affected. All connections secure. Channel outage is now pretty constant. Looks like this has to be an upstream issue. I guess...
View Articlemy library disappeared
30+ titles all gone.Your India tech support can't help me. They prefer putting me on hold to up their payments from verizon I assume.I'm out significant time due to phone calls.I'm out over 600 usd in...
View ArticleRe: Where's my VOD?
I don't use VOD regularly but have had called twice in the last week with VOD issues and was told that there were outages each time. The current one is going to be between one and two days. When I...
View ArticleRe: my library disappeared
These are movies you purchased?Did you check both via STB and online?Outside of that, I would say try twitter support (@verizonsupport).They have been helpful to me in the past.
View ArticleSTB Interface
The current STB software is so substandard, it's a joke. There is no justification for such an inferior product. What is the roadmap for rolling out a real interface?
View ArticleRe: STB Interface
Not going to get an answer to that question here since this is a peer-to-peer forum where user's help one another. There is however an interesting twist in the future if you read up on the latest FCC...
View ArticleSplit HDMI after STB?
Can I install an HDMI splitter after the STB to feed signal to 2 TVs?
View Articleclosed caption
USA channel has closed captions (no other channel) how do I turn this off?
View ArticleRe: Split HDMI after STB?
Yes, you should be able to do this. This will work much like HDMI selector switches which allow combining multiple HDMI feeds to drive a single HDMI input on a TV. I have a 4x2 switch in my setup (4...
View ArticleRe: Split HDMI after STB?
thank you so much for your reply. f/u question: just want to confirm splitter & not switch - i know there is difference but not sure if it matters for my application. all i want to do is send...
View ArticleRe: closed caption
Obvious things are to check you TV CC and the STB CC. Note at times Some Channels have mistakenly turned on captions on there feeds.
View ArticleCannot access list of DVR recordings online
When I log into Verizon on my computer or phone app, I can't see my recorded or scheduled list on my DVR. It says there is nothing available, but I have plenty on the DVR. It has been this way ever...
View ArticleRe: Removing a premium channel
I think I just did it.... We'll see. I went to services, then TV then "channels" then I could see that HBO was checked, but I couldn't uncheck it. However at the bottom of the page, there was another...
View ArticleRe: Split HDMI after STB?
Yes ... mine is both (a switch -- 4 in; a splitter -- 2 out). I would suggest you choose a powered unit, one capable of supporting HDMI 1.3 or 1.4 HDCP, and full HD 1080P. And yes ... they can be...
View ArticleRe: Cannot access list of DVR recordings online
Have you checked to see if your account thinks you have multiple DVR's and that you have the wrong one selected? When you upgrade or replace a STB, it takes Verizon a while after you return the old...
View Articlewifi tv
I have fios for computer only. I have a smart tv that receives wifi signal from fios router,yet after a few minutes of watching, the soind/picture is out of sinc, and gets worse. is there something...
View ArticleRe: wifi tv
Are you referring to internet only?What apps are you using on TV that get out of sync?Do you see any buffering or freezing of video?
View ArticleRenting Movies Online Question
I've recently become unable to use my rewards to apply to movie rentals from my STB. I've not yet been able to get this issue resolved with Verizon but in the meantime, I've noticed that I can still...
View ArticleRe: Renting Movies Online Question
Why cant you use your rewards to rent via stb?I believe that you can rent and watch either direction.
View ArticleRe: DCT-700 error 8701-1842
I'm having the same problem with the same code on one of my TVs. I called the 1-866 # and the automated Rep rebooted my system. My other TV shut off during the reboot like it should have but the one I...
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