Re: Pixilated Picture
I had this problem at the end of September, and the problem was my (eight-year-old) ONT was going bad. For me, the pixelation started at the lowest channels (e.g., 4, 5, 9, etc.) and got to the point...
View ArticleRe: When in On Demand-Premium Channels my picture is pixilating.
I have 4 STB but it is only happening on my HD-DVR STB and I'm not having internet issues.
View ArticleWhat was included in the UPDATE to the boxes last week?
What was included in the UPDATE to the boxes last week? There was an update, but the DVR never tells you what changes were done
View ArticleRe: Which set top boxes are compatible with Verizon Fios?
Verizon doesn't support user owned stbs. Unless it is a cable card device.
View ArticleRe: When in On Demand-Premium Channels my picture is pixilating.
Try swapping boxes around.If problem follows box, its the problem.Otherwise, it is coax or splitter issue.
View ArticleRe: What was included in the UPDATE to the boxes last week?
Verizon doesn't normally publish an official list.There is some data on dslreports.com FiOS forum.Can't guarantee is veracity, but is generally in the ballpark.
View ArticleRe: Which set top boxes are compatible with Verizon Fios?
Essentially all the STB are cablecard devices. However many TIVO boxes work as do at least one other discontinued vendor. But no non-verizon Motorola/ARRIS boxes.
View ArticleRe: CID 105
https://www.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/126743.htm?pos=3#Let us know if this helps youIf you are the original poster (OP) and your issue is...
View ArticleRe: Can't view Favorites
I took your advice & called Verizon tech support. The tech told me to go to the activate page & activate the DVR. Now I can see my Favorites & see what programs I've recorded. YAY!!! I...
View ArticleRe: Can't view Favorites
This is really weird! For some reason, I can't view Favorites & the DVR on Chrome. But I have no problem viewing the Favorites & the DVR on Firefox or Safari!! WEIRD! So, Chrome is no longer my...
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Web based programming tool doesn't show the same series manager list as live...
I see 9 series on the web programming tool:https://www.verizon.com/fiostv/myservices/Members/ftvc5/seriesmanager.aspx?stbin=0000091051657009and 24 on live FIOS TV series manager. Is any one else seeing...
View Articlepoor customer service
very unsatisfied! second day with verizon fios service. spoke to 3 different customer service reps on day one and now it is day 2 and issue still not resolved. when i tried to call again, was on...
View ArticleRe: poor customer service
Hi jackiet,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the...
View ArticleRe: No Data Connectivity on STB?
I noticed that your STB has a new release of the firmware/software than mine, but I would expect that to be a good thing. Your ONT is the same as the one I have now, except I have a wired telephone and...
View ArticleRe: No Data Connectivity on STB?
If I connect the ONT coax output directly to my STB, wouldn't it be unable to connect to the network? Since my router wouldn't be getting any connectivity.
View ArticleRe: No Data Connectivity on STB?
Yes, you need router for internet.And you have stated that your internet service works fine correct?
View ArticlePlease contact the Verizon Local Business Office We're Sorry, we're unable to...
Hello all, When attempiting to upgrade/change my internet/TV service, I am prompted with the following: Please contact the Verizon Local Business OfficeWe're Sorry, we're unable to continue your order...
View ArticleRe: Please contact the Verizon Local Business Office We're Sorry, we're...
Are they able to fix the issue when you call?Do they ever say what the issue is?
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