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why is the screen intermitently blank

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Pixilated Picture

Over the course of the last few weeks, I have been getting pixilation while viewing TV.  It seems to be happening on every channel.  It is not constant, but it occurs every few minutes.  Is there any...

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Re: fios tv

Your talking to peers.  So details.  Occasionally blank could be the source TV channel, but of course lots of other reasons.

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Re: No Data Connectivity on STB?

None of these should make a difference.Ports are reporting that you have something connected via Ethernet and poster doesn't.

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Re: Pixilated Picture

If you have more than 1 stb, does it happen on all?Have you tried checking coax connections?Loose connections can cause pixelation.

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Trouble with OnDemand

I am not tech savy at all.  I can't watch any tv shows OnDemand.  When I try to watch a show OnDemand its all disorted.  It's so frustrating when I can't watch my favorite shows.

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Re: Trouble with OnDemand

Just tuned in an episode of Conviction ....no problems watching it in HD modeDo you have a nearby neighbor that has the same service ?What are they experiencing ? 

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Re: No Free Remote Controls

I, too, tried. Same thing, only free if within 90 days.I agree with most on the thread that charging for the replacement remote makes no sense. They certainly can limit how often people can replace,...

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Music channels

How do I darken the TV screen while listening to the music channels?

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Re: No Free Remote Controls

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Frustrated!!!NO TV service for 2 Weeks and No help from Service/Tech Support

On October 7 I chatted with a Verizon agent on pricing for changes to my services.  The first agent I chatted with offered me a $15 discount to keep my triple bundle, instead of changing to double play...

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When in On Demand-Premium Channels my picture is pixilating.

I have rebooted the STB several times and rebooted the router to no avail. I also disconnected the power from the STB. I still have pixilation. Live TV is fine. What else can I do?

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Re: Frustrated!!!NO TV service for 2 Weeks and No help from Service/Tech Support

Hi KDub17,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the...

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Re: Music channels

That's a function of your TV not the FiOS stb.

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Re: When in On Demand-Premium Channels my picture is pixilating.

If you have more than 1 stb, does it happen on all?Do you have any internet issues?Try running a speed test to speedtest.Verizon.netDo it from a device that is hardwired to router.See if your results...

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Re: No Data Connectivity on STB?

I'm not sure how to check the software version it's running, but here's the System Information page of the STB: http://imgur.com/SVa0NzZ (Not sure if unit address is considered private information,...

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Re: No Data Connectivity on STB?

Here's what my STB extended info looks like: Press Menu, Settings, System InformationExtended info page 1 of 3Extended info page 2 of 3Extended info page 3 of 3My ONT (a 612A)

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Which set top boxes are compatible with Verizon Fios?

I am trying to figure out which cable boxes are compatible with Veriozn fios? Currently I own two DCX3200 and I have had no luck getting them activated. I am the original owner of both of these set top...

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Re: No Data Connectivity on STB?

I will throw this out there, too. My first thought was this might be some sort of MoCA 1.0 vs MoCA 1.1/2.0 mismatch. My STB is a Motorola HD QIP 7100 1 is running with MoCA 1.0 supplied from a Motorola...

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Re: Which set top boxes are compatible with Verizon Fios?

The only list I have run across is this one at Verizon. Anyone else have a better one?[Clipped from that page:]Fios TV Equipment Information on Activation, Features, Dimensions, and WiringThe model,...

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