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Channel: All Fios TV Technical Assistance posts
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Re: VOD problem

Do you have more than 1 stb?If so, can you try it from another one and see if it happens there?What about trying a free program to see if you have the same issue.Can check coax connections for...

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Using iPad keyboard for searching with FIOS mobile app

How can I use my iPad keyboard for searching when using the FIOS mobile app? When I press the keyboard icon, I am able to enter text, but it is not transferred to the TV.

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whole house vcr

is my vcr a whole house vcr ? 

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Re: whole house vcr

This is a peer to peer support forum.We need more info to help.I assume you mean DVR vs VCR.What is the model of your DVR?Do you have other stbs?

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ON DEMAND

My Starz on demand isn't working. I pay for Starz but it's also asking me to pay $2.99 for the On Demand show I want to watch.

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Re: Using iPad keyboard for searching with FIOS mobile app

GO TO :DVR  in your FiOS Mobile app.In upper Right make sure that next to picture of Remote it indicates the name of the Set Top Box connected to that particular TV you want to control.Make sure your...

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Re: ON DEMAND

There are several threads regards to VOD and charges.Right now, there hasn't been a fix to the issue.If you have a way to use Starz app on your TV, I would try that.I know it is not the service you...

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Re: Using iPad keyboard for searching with FIOS mobile app

Issue was not using the app to act as remote.Issue is that you can bring up keyboard (same for Android) and use the keyboard to enter text in search. But it doesn't get transferred to STB.You are stuck...

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Re: Using iPad keyboard for searching with FIOS mobile app

Rob :Thanks for clarification.From DVR Tap Search icon on top rightWhen Keyboard comes up tap microphone iconAsked to"Find Good Behavior" ..it found itAsked to "Find MacGyver" ........found itIf you...

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Video on demand problems

I'm having lots of problems when  I purchase movies on demand. I'm getting lots of pixelation and audio drop outs. My regular fios channels work fine. It's on demand that Im having issues with.  Any...

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Re: Using iPad keyboard for searching with FIOS mobile app

That works inside the app.Doesn't work if you are looking for a show and want to watch it on stb.

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Re: Video on demand problems

Does it happen on all stbs?If so, start at ont.Check the tightness of all coax connections.Can try resetting router.If all else fails, contact support.

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Re: Using iPad keyboard for searching with FIOS mobile app

Thanks for all the tips. It looks like I cannot do what I was trying to do, but some of the suggestions helped me understand how to use the app better.

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Lip sync issues on non HD channels

I have a Vizio 43 inch Tv and I have lip sync issues with most of the non HD channels.Has anyone had this problem?

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Re: QIP 7232 Favorites 2 resetting by itself

Update:  The favorites issue still exists.   The non-responsive remote is fixed after I got a new remote.

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How to record show on other Quantum media server in house?

Hi, Recently I upgraded to Quantum service and we have two media servers and one media player in the house.  When I first started setting up recordings I was able to pick a show and determine which...

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Re: Questions about switching to Fios Quantum TV

It's been more than 2 years since Quantum TV arrived and still no larger storage option. Right now I have 2 legacy high def DVRs (each 500GB with 1TB external drive) so 2 TB total is a downgrade by a...

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Re: Video on demand problems

Note that all the current model Verizon DVR's have the option to be whole house DVRs.  It is an additional cost, except for Quantum TV service(which is higher to start).

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Re: Video on demand problems

I do have Quantum service now. 

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Web Site Error: 'Please contact the Verizon Local Business Office'

I keep getting this error whenver I try to view/modify services online (TV, Internet, or Phone). I called support and got transferred between three different employees who had no idea what was going...

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