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Re: oob not detected

April 1, 2019, 6:32 am
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No OOB means that the in-house coax is not connected to the ONT. It could also mean that it is connected but to the Cable provider in your area. 

Like the other poster said you also need coax connected to the router. Your setup should be coax from ONT to a main splitter. Then the coax outs from your splitter will go to your router and cable boxes. 

 

That helps me partially but my setup is different.

I have gigabit Internet and a Cat-6 wire to the router as well.  I assume lower speed setups only have the coax, is that correct [and it can't handle the higher bandwidth].
Now I have a question [posted separately on this forum.
 The new TV One server box which must be wired ALSO has an ethernet connection on it.  Does that mean it does NOT necessarily need the coax?  I would like to eliminate the local splitter for neatness and just have a nice short RJ45 cable between the router and the new TV One STB?

I suspect I am the first to ask, and if so I will answer my own question on the other form question on that topic, etc.

 

You are correct on higher speeds over 100 mbps need ethernet to the router. In your setup the router and TV one box both need coax. The mini boxes can be wifi, coax, or ethernet. 

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Re: Auto-Tune to HD channels not working

April 1, 2019, 6:52 am
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Unfortunately the tech support folks are hampered by a language barrier, and restricted to a “scripted” set of responses.  The system really doesn’t improve the experience of either Verizon or the customer. Sad state of affairs.  Please do let us know if there is a fix coming our way.

 

Dave

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Re: Wiring Question for TV One server STB

April 1, 2019, 9:34 am
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In the middle of an upgrade; have to wait until tomorrow because they can't activate the server box over the weekend.  [Wish me luck]

My question is this:

My Quantum router has the TV cable going into it as well as the CAT 6 Internet wire.  I was always curious, because this means there is a splitter with one branch to the router and the other to the STB.

But the new TV One server STB has an RJ-45 connector on it also.

My question is:

Given the Quantum router already has the TV cable in it [any reason pre-TV one boxes?], can I eliminate the splitter, just go into the Quantum router, then use an RJ45 Cat-6-rated network cable between the router and the STB?  They are about 3 feet apart and eliminating the splitter and one stiff coax cable would clean up the rat's nest aspect of it [and make my wife much happier!]

Any theories [I will also try it either way once it works the way they insist, just a connector swap off the old box.]?

I answered your question in the other post but I forgot to say one thing. The reason you need coax to the server is because it has an RF tuner not an IP tuner. The coax going into the router creates a MOCA Network for the server so it gets an IP address so your On Demand and Guide works. 

 

Now I have the older VMS1100 model which also has an ethernet port. I use my own router not the Quantum router. I have coax going into the VMS(which provides video only) then I have the ethernet port connected to a switch to get my Guide. In your setup it would be just coax to the TV One server and connect an ethernet cable from the Quantum’s LAN port to the TV One. 

 

It probably won’t activate that way so I would do that after you get it up and running. During activation use the coax connected to both the router and the server. 

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Re: Fios one and existing boxes

April 1, 2019, 9:36 am
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Hi there I have a VMS and 3 additional boxes.

 

i want to upgrade to premium, and get the Fios one VMS and the new STB. 

 

I was told that I’d have to replace my existing vms and all boxes as well.  Is that true? I’d rather not lose all recordings that I have. 

If you have the older VMS1100 and want the VMS4100 TV One boxes then yes you need to change all the equipment. 

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Re: IPC1100 and Ethernet

April 1, 2019, 9:39 am
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I’ve been reading a lot about issues with the IPC1100 and Ethernet. 

 

I want to know as I am adding a box into a room that has an Orbi and no coax. 

 

I would be plugging it into the Orbi. 

 

Let me know if this will work!

 

If your Orbi is on same subnet(setup in access point mode) as Quantum router then IPC should work on the ethernet connection with no problem. 

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Re: Auto-Tune to HD channels not working

April 1, 2019, 1:47 pm
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I am having the same issue. I was hoping to find a fix. Uggggggggh!

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Re: Do I need a FiOS box?

April 1, 2019, 4:02 pm
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But now that my account has been activated, can’t I return the box?

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Re: Do I need a FiOS box?

April 1, 2019, 5:08 pm
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They won't let you.

Any time you try and return the box, when they check your account and see that is your only TV device, they will not process a return.

You can give it a try to see if maybe things have changed, but doubtful.

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Re: FIOS TV New Voice Control

April 1, 2019, 5:12 pm
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One thing I have read is that the new remote does not have all the same buttons as the old remote.

You can continue to use a old remote for those features.

BTW, you have to upgrade to the latest STB to get the new voice remote.

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Second analog tv

April 1, 2019, 7:25 pm
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I currently have our main digital tv connected to the Vios dvr box and a second analog tv connected to the same box through coax.  This way the same show can be watched in both rooms.  We just received new boxes with the voice remotes and there in no coax output on the box.  Are there any options to connecting the second analog tv?

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Re: Stream from DVR to PC ?

April 1, 2019, 10:18 pm
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Any word on this working? I have tried several emulators and they all say that I need to first be connected to my Fios router and I am but it doesn’t recognize it. Idk if this is a problem with the emulator or something Fios blocks on purpose

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Re: Second analog tv

April 2, 2019, 6:27 am
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Re: Stream from DVR to PC ?

April 2, 2019, 8:17 am
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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Auto-Tune to HD channels not working

April 2, 2019, 2:25 pm
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Also having the same issue. Help!!

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Re: Auto-Tune to HD channels not working

April 2, 2019, 2:26 pm
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Any luck fixing this?  I’m also having the same issue!! 

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Fios tv app problem

April 2, 2019, 3:39 pm
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I have a problem everyday at 1:54 in the morning I get an error code which is 9 - 6 - 16 - 125 - 9 9 9. This error code says to go to help center and produce a ticket unfortunately I can't get in to help center to produce a ticket, I've tried multiple times deleting the app and reinstalling one time I did get in contact with Verizon through the help center and they cleaned the cache. If I try to go back by restarting the app closing the app and restarting it it goes on a continuous loop from where it stopped at 1:54 in the morning. Is there anybody out there with any information that could help me thank you

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Voice remote overrides TV audio settings

April 2, 2019, 3:51 pm
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I have a Samsung TV and Bose sound bar/box.  I set up the voice remote manually with both devices, and both device model numbers existed in the selections.  Normally, when I power on, everything powers up and all is well.  Sometimes, however, the sound settings on the TV are overridden (not reset!) and the sound comes out of the *TV* at *maximum volume*.  TV is still set to external speaker (Bose box connected via fiber optic cable).  I have to then go to the TV menu and reset all audio settings (Sound Reset -> Reset All), and then change the Speaker Select back to External Speaker (Reset All changed it back to TV Speaker).

 

I tried setting the TV to a different brand so the remote would no longer control the TV/sound box, but it still sometimes overrides the TV audio settings, requiring a reset.  I also tried setting the TV to none, i.e., no TV selected, but the same thing still sometimes happens.

 

I've seen other posts about the Voice Remote changing settings on a receiver to some default settings, so this looks similar.  Is there any known problem with the Voice Remote that would cause this?  Is there a fix planned anytime soon?

 

Thanks.

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Play Fios tv dvr to a chrome book?

April 2, 2019, 6:51 pm
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Is this possible yet?  It keeps saying I need to download the new app but then I try to and it says not compatible.

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Need customer service ASAP! CALL ME

April 3, 2019, 4:07 pm
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I am fed up with how horrible this fios is. ever since getting installed it hasnt worked properly . Of course the issues started right after the 30 day cancelation period. Not to mention ive been trying to talk to a human for a week now and it seems impossible . please someone contact me and fix my serivce or let me out of my contract 

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Re: Need customer service ASAP! CALL ME

April 3, 2019, 4:11 pm
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Hi mattd01,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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