My post from 11-16 on said subject is locked and says being worked in private suport...the link provided to me to check on the status worked once, now I have an error message that contributes to my frustration with Verizon. I can't access from the forum because it is locked now.
Link error msg: 413 Request Entity Too Large
Request Entity Too Large
The requested resource
/t5/authentication/ssoredirectpage
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.