Problem
On 02/15/2016 at 6:31pm EDT my TV picture and DVR froze for a moment, then went into reboot. After the reboot I determined that all of my recorded programs had been deleted and that my DVR capacity (contracted for 100 HD hours) had been reduced by 24 to 28%. The deletion of the recordings is a problem many people have apparently experienced and is a software/network issue that Verizon has stated they are currently trying to address.
DVR Capacity Loss-Currently
-I'm contracted for a 100 HD hour capacity. Currently my DVR's "Check Capaicty" states that 65 HD hours have been recorded (which should be 65% capacity used), but says 84% capacity used (a 23% reduction in capacity that I should have available). (I note that no SD programs have been recorded).
DVR Capacity Loss-Verizon response
-I just spoke with a Verizon supervisor (3:45pm EDT, 02/19/2016) about the problem with the loss of my contracted DVR capacity after the noted 02/15/2016 reboot (that also wiped out all my recordings). The supervisor spent spend about 20 mintues with me doing checks and reboots of the DVR. He confirmed the loss in capacity, but could not correct it. He said that this will also be put on the "list" of things to fix in the coming weeks.
-"Sales" stated that they will give me a $12.50 credit on my current bill.
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Therefore, you should check on your available DVR capacity vs. what you should have available per your contract with Verizon.
Thanks.