My previous post may seem truncated and nonsensical.
It has come to my attention that the terms of use for this board do not permit users to repost private communications with Verizon support.
Nor is it permitted to discuss moderators' actions such as editing posts.
As far as this current technical issue, it remains unsolved having wasted a bunch more time starting from scratch with someone who had no technical knowledge or access to anyone who does.
Status remains that Verizon identified the problem, and that it is a network issue on their end, yet six days later have not fixed it.