Re: set box won't work
Sounds like the box has failed.You can confirm by bringing it inside and putting it in place of a working box.If it doesn't work their either, you will need to contact support to have a new one shipped...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
I have been getting this exact same error for two weeks. Verizon’s support is absolutely atrocious. They don’t understand their own network or train their customer service agents. Like others, I’ve...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
That's an awful story. So sorry you're being put through that. Good to have an explanation of some specifics about the technical problem, at least in your case. But sooo frustrating that it isn't being...
View ArticleRandom channels pixelate and freeze
This has been happening for months. Out of the blue a channel I'm watching starts to pixelate and then it just freezes. I've reset the box already, losing all my settings. So sick of this. Is there a...
View ArticleRe: Unable to sign in to beIN SPORTS CONNECT
Yes, I spent over two hours in Verizon's failure chain loop earlier today attempting to subscribe to BeIn through Roku. No dice. Almost kinda seems like it was engineered to block & fail, dunnit?
View ArticleRe: Random channels pixelate and freeze
What do you mean reset? Power off and back on?Or reset via menu?what model stb do you have?Have you checked coax connections? Start at ont and make sure everything is tight.
View ArticleRe: Unable to sign in to beIN SPORTS CONNECT
Messages on stb as well as long thread in programing forum shows that bein has been pulled because of contract dispute. Would expect app would be disabled as well
View ArticleRe: Random channels pixelate and freeze
I've done both. And I've checked the coax, everything is tight. If there was a problem with the coax, it wouldn't just be random channels, would it? Wouldn't that affect everything? The box is a 7232
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
Hi dave999z,Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
Dave, I’ve noticed that when things get really bad for a customer publicly, on forums or social media, Verizon tries to get you away from here into private discussion, especially when they are messing...
View ArticleRe: Random channels pixelate and freeze
Do you have more than one box?If so, is it happening on all?If not on all, try swapping boxes around to see if problem follows box or location.Coax issue could be affecting all channels at times.But if...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
Main reason things are taken private is so that account info can be exchanged.I agree if there is a common solution, it would be helpful to all if the result can be published.
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
I have not received any private message on this forum. They updated the support ticket through the FiosTV app to simply say they're "still waiting on your wanip issue to be fixed by our network team."...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
Another complete waste of about 30 minutes. The person the moderator had me "chat" with (though it was more like exchanging emails because it took her 5 min to type the next message) took forever just...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
My previous post may seem truncated and nonsensical. It has come to my attention that the terms of use for this board do not permit users to repost private communications with Verizon support. Nor is...
View ArticleRe: Unable to watch live tv in Fios TV app on some channels
OMG. Your experience on this makes my blood boil for you, Dave. And it feels like deja vu. The customer service folks on the phone and chat are clueless on this issue, despite how recurrent it is....
View Articledowload movie content
Dumb question--purchased infinity war on fios --I see the bonus content is all after the movie but where can I find how to watch the movie with the director commentary?
View ArticleMy Fios App & Fios TV App on Android Phone
When I logged onto My Fios App it told me the app is being discontinued and I should uninstall it and install Fios TV. I did that but when I try logging into Fios TV I get message that account is...
View ArticleRe: My Fios App & Fios TV App on Android Phone
Can you get far enough in to app to access help and report trouble?If not, try contacting support on twitter @verizonsupport.I assume you can use the exact same login and password to access your...
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