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Channel: All Fios TV Technical Assistance posts
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Hi: My grandmother switched to Verizon. Are there any DVR units which have a...

Hello, she had the VMS 1100 DVR unit recently installed but she has a difficult time seeing the font on the guide and the information bar.  I was hoping that there was an option offered on the  VMS...

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Re: Set-Top Box Volume

Same situation. Trying to raise the STB volume level. Fixed to Variable and visa-versa has no effect. I;m looking for the TB volume control line that is adjustable. How would I get to that screen ?...

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Re: Set-Top Box Volume

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post...

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Re: Watching DVR content offline

Sorry to hear this.  While Comcast doesn't let you download the DVR content, they provide lots of content that can be downloaded for viewing offline, like on an airplaine. Hope Verizon catches up.

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VMS1100 DVR Sudden No/Slow Response (Lag) using Remote

Yesterday, suddenly the VMS1100 DVR (Quantum) started acting weird and would not respond to the remote control, or it took many tries, making it almost unuseable.  I've had the DVR for about 3 months...

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Re: VMS1100 DVR Sudden No/Slow Response (Lag) using Remote

I called verizon support and he reactivated the DVR and it is still not responding at all to the remote.  He thinks the IR sensor is bad and I need to replace the DVR. 

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Re: VMS1100 DVR Sudden No/Slow Response (Lag) using Remote

In the interim, you can use the remote function of the Fios Mobile app to control DVR.It uses Wifi not IR.

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Re: Does Verizon offer a 4K Compatible STB and...

The sad truth is Verizon does does not offer 4K STB yet there is really no reason why that do not. Comcast offers it I like Fios because there connection speeds are much faster then Comcast. Fios...

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Re: recent searches

I am having the exact same issue. My wife and I have been thinking of moving to a TiVo DVR but decided to try the new FIOS DVR box. We turned it on and started searching for shows when this issue...

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Re: recent searches

I don't see that on mine.What happens if you do this:1) Go into search2) Select clear recent searches3) Search for a single show.4) Select it and watch it5) Come back to searchDo you see more than that...

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Re: Unable to connect Media Client

Thanks Seeker. That worked for me.

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FIOS account convinced I have 2 DVR STBs. I have one. How to resolve?

How in the world do I correct this? I have one DVR/STB, and have had only one since I upgraded from a regular HD STB to the DVR one in 2009. I only have one TV. However, every since that time, my...

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Re: Emergency Alert System (EAS) downgrade?

Hi tns2, Thank you for the response. A little more info: I watch a truly horrifying amount of TV, and have not seen the grey screen in many months (possibly a year now). No interrrupted recordings or...

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Re: FIOS account convinced I have 2 DVR STBs. I have one. How to resolve?

You could try calling your states Public Utilities Commission or Public Service Commission (look up number on google or for the website) you can also contact http://www.bbb.org they may also be able to...

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Re: Does Verizon offer a 4K Compatible STB and...

The reason is actually a combination of cost to replace all set top boxes, and the fact Verizon like the cable companies are losing tv customers hand over fist. Coupled with the fact Verizon wants to...

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Re: FIOS account convinced I have 2 DVR STBs. I have one. How to resolve?

This issue has been escalated to a Verizon agent.

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Arris STB - "Press Menu to watch Fios TV"

This is really annoying. When I turn my tv on in the morning I'm greeted with "Press Menu to watch Fios TV". So in the dark I have to find the Menu button. This is a Arris STB and there is no...

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Remote

Does anyone else have an issue with the remote?  It takes forever to engage even with new batteries.  Most times I have to shut the Cablebox off after trying to delete a program.  Help!

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Re: HBO GO sign in not working with FIOS

I have the same problem. Whenever i try to log in to HBO Go using FiOS as the provider i get the android icon and some text in the background. Very frustrating since I like to download shows to my...

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Re: Arris STB - "Press Menu to watch Fios TV"

If auto power off is set to none and no one is turning STB off, then it should be available as soon as you turn on TV.I have my DVR set to auto none and is on ready to go every morning when I turn on TV.

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