customer service
I have literally been on the phone waiting for 3 hours plus on a customer service rep. today. I went through the steps to make the corrections to my set top box and because the box has gone bad, they...
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Re: Verizon Fios Pixelation, distortion and freezing SOLVED
Thank you for your detailed review. We have very similar issues and are following your same troubleshooting methods. This forum will not allow me to post a Kudos thumb's up for you... but I tried.
View ArticleQuestion about who to contact because my son could not attend his cyber...
Hi, our internet, cable and phone went down March 4th due to damage from the previous Fridays storm. Verizon gave us a ticket for a repair for Wednesday March 7th.They came out that day in the middle...
View ArticleRe: Verizon Fios Pixelation, distortion and freezing SOLVED
LOL. Thank you so much. I know how difficult and frustrating the process can be and I really just wanted to return the courtesy of posting my own experience the way others have before me in hopes that...
View Articleoob not detected
So we already have had Verizon Fios Internet, and we just decided to add Fios TV, but no landline. I just picked up my boxes and while setting up, it's telling me to check my coax cable, and reads oob...
View ArticleRe: Question about who to contact because my son could not attend his cyber...
Call 1800 Verizon or twitter @verizonsupport
View ArticleRe: DVR
What model stb?Check under menu customer support.There should be an option to fix mrdvr issues.
View ArticleRe: FiOS Wires Down
We had a branch bring down the wire to the house yesterday and I just booked an appointment to get it fixed. No one is available to come until next Thursday! That's going to be a real drag for my...
View ArticleRe: Set top box (VMS1100) no display after it is idle for a long period of time
I got home last night and to my surprise I was still having the same **bleep** problem after seeing a post of the new update. I did the daily usual and unplugged my set top box and plugged it back in...
View ArticleRe: Multi-room DVR playback issues
Thanks for responding. I can get into "System," but there is no option to go to "Media Client," and I haven't been able to find it anywhere else. Any other suggestions?
View ArticleRe: Prental Control PIN? I need to reset my Parental Controls for my FiOS TV
Channel 502 CBS is locked I need to unlock parental control I never setup a pin now it is asking for a pin?
View ArticleRe: Prental Control PIN? I need to reset my Parental Controls for my FiOS TV
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
View ArticleOn Demand
Not a big deal but was bothering so I tried to call for help and was kept being put in hold and was then told what I wanted was not offered with my package and am feeling Iike the rep had no idea how...
View ArticleRe: Multi-room DVR playback issues
Apparently this fix works for Quantum STBs, not the Cisco CHS 435 HD STB. According to Chat tech SivaLatha, the Cisco box can't play back anything longer than 2 hours to a remote TV. However, if I...
View ArticleRe: Set top box (VMS1100) no display after it is idle for a long period of time
Do you have the system update?I just check mine and it hasn't updated yet.
View ArticleRe: On Demand
What movie?I went to free movies.Found the avengers.when I searched for it, found it was on fx.So if you didn't have fx as part of your package, you couldn't view it.Keep in mind that the on demand...
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