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Channel: All Fios TV Technical Assistance posts
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Movie rental issue

I rented a movie and it’s in a split screen format. The movie is on both sides of my screen. I’m now on hold with Verizon for 30 minutes after I’ve been told there’s a 7 minute wait. 

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Seeing fios screen saver in back ground

I can see this screen saver behind everything I'm watching. It's annoying even though it's light. Anyone else have this issue?

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Re: Why can't Alexa find any of my boxes?

I have the standard Quantum Gateway Router (Actiontec G1100), along with two Actiontec Network Extenders (Actiontec WCB6200Q). By the way, if anyone is having wifi signal strength issues like I was,...

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Re: Set Top Boxes

That will turn it off when box is turned off.There is also a brightness setting if you find it annoying while watching.

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Re: we want to fast forward and rewind on demand shows

My mother in law has cox. They have the ssame restrictions.Just like content providers are limiting the amount of free in demand, they also want us to watch their commercials.I'm finding their own apps...

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Re: TNT and TBS will not activate on amazon fire stick

We are having the same problem. Did you get a solution?

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Re-subscribing to Channels

Almost every time I turn on the TV, on the same channel or channels I've watched before, it asks me to re-subscribe to the channel. Going through an annoying process of checking boxes and subscribing...

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Disable Buying Movies

I was double billed last month for both buying and renting the same movie.  If I bought a movie, why would it then allow me to rent?  I never want to buy a movie.  I never rewatch them.  I'd like to...

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Can no longer reach Music Channels

When I attempt to enter the 4 digits to get to the music channels, I can only enter 3 digits and a screen appears that talks about Spend Smart Coupons!  What has happened that I would get that and not...

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Re: No Audio for Some Channels

.. Same for me on Channel 285 (EWTN)

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Re: Can no longer reach Music Channels

Same problem here (in NJ).  Worked fine yesyrerday (Oct 14)

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Re: Disable Buying Movies

There is a purchase pin you can add in settings under parental controls. Menu/Settings/System/ then go into Parental/Purchase that will at least add a step of putting in a pin before a rent or purchase...

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Re: Using a Nighthawk XR 500 router with Verizon Fios tv

HiSorry, it took me a few days to get back to you.  I'm running Windows 10 and I'm not sure how you're getting to the location where I would change the IP Address. Could you clarify?I don't even see a...

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Re: Using a Nighthawk XR 500 router with Verizon Fios tv

Here are some pictures...

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Re: Using a Nighthawk XR 500 router with Verizon Fios tv

Only would let me do 3 pictures. Here are the rest. Once on the last one chage 192.168.1.1 to 192.168.2.1 and scroll down and apply. It will tell you to open a new browser. Frome here on to access the...

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Re: Premium Channels On-demand no late-night option

It appears to no longer  be there.I don't remember seeing any mature content like the used to carry on the channel any more.Try searching for the show(s) you are looking for.A lot of channels have...

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Re: Re-subscribing to Channels

Contact support.1800Verizon or twitter @verizonsupport

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Re: Can no longer reach Music Channels

What model STB do you have?Have you tried to power reset your box?

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Re: Using a Nighthawk XR 500 router with Verizon Fios tv

I see But I'm not understanding here.  If I unplug my computer from the XR 500 router and plug it into the G1100, I'm not going to have internet on the computer.  That's sort of the problem.  So I...

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Re: Using a Nighthawk XR 500 router with Verizon Fios tv

Those pages are not the “internet”. They are the local admin pages in the router. You don’t need to connect to the internet to reach them. Just plug your computer into the lan port of the G1100. Type...

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