Quantcast
Channel: All Fios TV Technical Assistance posts
Browsing all 8114 articles
Browse latest View live

Amazon Fire TV Stick and connecting wirelessly

I have a fire stick and can't connect wirelessly. I see the network and it alternates on the screen between "very good" strength and "out of range". All my other devices connect with no problem...

View Article


Re: My Remote

Not all TVs from a manufacturer will respond to the listed code.What you tried the search feature?What model TV do you have?

View Article


On Demand annoying query

After I rent a movie, it keeps interrupting what I want to do by asking if I want to buy rented movie.  I have to answer questions before I can do next step.  I don't want to see the question asking to...

View Article

Re: Picture Freezing

Has anyone successfully solved this problem which is getting worse as time goes forward?  I am experiencing picture freezes and lsoo of audio every day and it is not related to wiring or connections....

View Article

Re: Picture Freezing

You say it is not wiring or connections.Have you checked to make sure that the cabling is good starting at the ONT to the first splitter?If you have done that, then you need to contact support.Next...

View Article


Re: Music Stations audio cuts out

I just went thru several phone calls with tech support yesterday for this issue:  music channels only have audio drop-outs.  I noted the times over the course of a bit more than 90 minutes using a...

View Article

Re: Music Stations audio cuts out

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

View Article

Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA, etc.

Something is wrong with my account and customer support has been no help whatsoever thus far.  Tech support was completely stumped and said a manager would call me back in an hour last night and did...

View Article


VMS1100 Wireless IR Extender

Hello, I am looking for a Wireless IR Extender to use for my VMS1100.  I have tried multiple different ones on the market and none have seemed to be compatible or work.  I am not looking for a wired...

View Article


Re: Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA,...

Please call them back and let them know you weren't contacted.

View Article

Re: Sound Cutting In & Out ALL CHANNELS

I have a similar problem as well.I upgraded to quantum. Went from a 7232 to this VMS1100.They swap the router to the new slick black one swapped the ONT to a Arris 1000g.Now when I change channels...

View Article

Re: Missing Episode OnDemand - Current Season

I can't get episode 9 of season 3

View Article

Removing a premium channel

How do I remove a premium channel from my bundle without having to call FIOS CS and wait forever?Tried 'change services, change bundle, unchecked Showtime. Nothing works. Thanks in advance. 

View Article


Re: Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA,...

Yeah, at what number?  He called me during our online chat. He didn't give me a phone number.  He didn't give me a ticket number.  I could barely hear him with all the laughter and yelling in the...

View Article

Re: Authentication for TV Everywhere not working at WatchESPN, AMC, FX, USA,...

You can reach Verizon support at 1-800-VERIZON.

View Article


The Sony Channel - audio issues

Hey guys, I have been trying to watch the movie "A Good old Fashioned Orgy" on in the free movie section in Fios On-Demand.  I have audio for all the ambient noise and background audio, but no actor's...

View Article

Re: The Sony Channel - audio issues

I see the same issue. May need to try contacting the channel directly vs Verizon.

View Article


Re: Removing a premium channel

Pretty much have to call.  although occassionally some have reported other ways work.  But normally I have gotten through fairly fast, both in NY and FL (sadly now Frontier).  Make sure you only call...

View Article

Re: Missing Episode OnDemand - Current Season

I noticed Black Sails episode 9 (Season 3 episode 9 - 309) is missing from the On Demand selection on FiOS as well.  Of course they have the finale episode 310. I am not sure how this happens and I...

View Article

Re: The Sony Channel - audio issues

I agree.  I plan on emailing them today.  I will update this thread with their response once it is received in case anyone else has been impacted by the same issue. Thanks for your response.

View Article
Browsing all 8114 articles
Browse latest View live