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Channel: All Fios TV Technical Assistance posts
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Re: Playing DVR Recording to Laptop (Bait & Switch?)

I've seen replies here from Verizon staff (though if anyone can supply a "complaints" email - I'd really appreciate it - I sure can't seem to find one). As to laptops not being "mobile devices" - I can...

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Re: Playing DVR Recording to Laptop (Bait & Switch?)

re:If android or IOS, possibly.Can't you sideload android apps to Chromecast? That's not the problem.  The problem is being able to WATCH ON A LAPTOP - not chromecast to a TV.  The whole point is to be...

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Re: Picture freezing on multiple boxes

Well, in this instance it appears to be New England system wide and not an individual customer's equipment.  I had it happen too on many of the same channels (I didn't check as exhaustively as kdex86...

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Re: Playing DVR Recording to Laptop (Bait & Switch?)

mfidelman, you may very well have seen replies from Verizon Staff on these boards.  It is quite common for companies that provide forums to have "Admins" to monitor the messages, provide help in...

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Re: Playing DVR Recording to Laptop (Bait & Switch?)

I use Samsung mirroring all the time from my phone to my TV with the FIOS app.Works just fine.It is not an extra app but capability built in to my phone and TV.And only works between my phone and a...

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Re: On Demand purchases after service disconnect

i am a previous customer and had spent 200+ on movies when i had the service , moved out of state and verizon was currntly not offered in the area and was told by someone at verizon that i could not...

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How do I use Fios TV Online?

Whenever I sign in and go to the "Residential" part of the site, it logs me out, makes me log back in, but still will not let me use TV online. It's just a continuous process of being logged out and...

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Re: Why does the FIOS mobile app does not have CW11 even on home network in NYC

Can we get an official answer from Verizon rep?

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Re: On Demand purchases after service disconnect

This is a peer to peer support forum.You will need to contact support.Either 1800Verizon or twitter @verizonsupport

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Re: How do I use Fios TV Online?

Try hitting signout then sign back in.Can you access anything else on your account?

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Re: Why does the FIOS mobile app does not have CW11 even on home network in NYC

This is a peer to peer support forum.Verizon does not respond here.

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Installation Issue - Fios TV/Internet

I had Verizon come to install my internet and cable on June 9, 2016.  The technician re-routed the cable and internet to a different outlet not previously used by the cable box or modem.  After...

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Re: How do I use Fios TV Online?

I've tried that before and it still doesn't work.

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Re: How do I use Fios TV Online?

When I login from the "TV Listings & DVR" it takes me to the My Verizon bill pay page, and then when I click on "Residential" it automatically logs me out and then I go through the process and log...

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Re: Installation Issue - Fios TV/Internet

Have you ever had anything else plugged in to this TV?

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Re: How do I use Fios TV Online?

Tried more than 1 browser?Tried clearing cache and/or cookies.

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Re: Why does the FIOS mobile app does not have CW11 even on home network in NYC

They carry CW11 on the STB (or at least did when I disconnected my NY service last year).  But it is a separate negotiation on carrying such channels on the Mobile App.  Clearly, from what OP said,...

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Re: Installation Issue - Fios TV/Internet

Clearly a short somewhere possibly the cable is touching a electric power wire somewhere and does not have effective shielding. possibly it really is the the TV, STB, Router, or ONT.

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Re: Installation Issue - Fios TV/Internet

Nothing else was plugged into the television.  Both cable box and TV were plugged into surge protector, which was plugged into the same outlet. 

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Re: Installation Issue - Fios TV/Internet

Potentially.  The issue the first time may have been a short in the box and the second time may have been a short in the TV, which may have not been properly repaired. I am going to call the...

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