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Channel: All Fios TV Technical Assistance posts
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Re: Connection Between TV and Settop Box Not Working

In response to your questions... 1. The model number my Samsung TV is UN32M5300AF.  2. When the tech person was here to install, since my attempts to self-install did not work, he checked to make sure...

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Re: Connection Between TV and Settop Box Not Working

I kind of figured that the ‘unnamed server’ is the VMS. I tried telling the tech guy that was here that, but he had it in his head that something was just wrong with the TV. Anyway, when I click on the...

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TV has no sound from cable box, does from other connections

No sound on tv when connected to FIOS.  Do have sound from other sources

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Re: Lost ability to rewind live tv w/Gigabit install

I have five or six tuners.  This still happens with just on STB turned on.I'll give kudos to anyone that answers / solves the problem.

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Re: Channels frequently unavailable

Your main FiOS ONT probably needs replacing. That is the one outside or in your basement. Sometimes the video port goes bad and you will lose channels. I would schedule a tech visit. 

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Re: TV quality frm coax output

Could just be a bad box but if you use component cables it will give you a HD picture 

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Re: TV has no sound from cable box, does from other connections

How is TV connected to stb?

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Re: Lost ability to rewind live tv w/Gigabit install

You can try giving them manual cold inits starting with the VMS then moving to the IPsUnplug the VMS and as soon as you plug back in keep pressing menu on the remote until the displays reads I think...

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Re: TV quality frm coax output

Thanks, This is a second replacement STB, the first one failed after a few days but it had the same  type of degraded video on the coax output so I assume it is normal for this STB. The DVMI output to...

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Re: Lost ability to rewind live tv w/Gigabit install

Keep in mind cold init will factory reset all settings. Before you do that, export series to cloud. Will save all of your series settings.And if you use similar settings on all boxes, you can import...

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Re: Channels frequently unavailable

Check coax connections.Start at ont and check every connection through each and every splitter to every box. 

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Re: TV quality frm coax output

As mentioned, if small TV has HDMI, does it have component as well?That would be a better connection.

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Re: TV quality frm coax output

Small Tv does have component inputs.Mystery I was trying to solve was what is causing interference to/with coax out video. Thanks, I can go around the problem if component out is ( HD or SD Video ? )...

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Re: TV quality frm coax output

Yes, component out will be in HD

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Re: Poor Picture Quality on Quantum TV

I had Verizon upgrade my ONT to the newest G-PON equipment.  There seemed to be a small improvement to the TV that is connected to the media server, but the tv connected to the client box still has a...

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Re: Poor Picture Quality on Quantum TV

So for everyone who is switching back from the VMS boxes and say they are Motorola stbs what is the difference between the Motorola and these Cisco CHS 335HDC boxes? 

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Re: Verizon Fios Pixelation, distortion and freezing SOLVED

I heartily second the advice given for curing pixelation issues with Verizon FIOS.I pursued the usual self help advice, rebooting the STB, reinserting coax and other inputs to the cable box, etc.  I...

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Re: Poor Picture Quality on Quantum TV

To be sure, try swapping the IPC and VMS.Make sure it is not an issue with TV or incompatibilty with settings.

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Re: How do you get a CableCARD from Verizon

You must call or chat with them. They do not offer a way to order one through just the site.

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Re: LG Magic Remote and Fios Cisco STB

I just bought new LG and bought separately LG Magic remote.   Having same problem you described with Motorola QIP 7100 2 STB.    In addition to the “unsuccessful download” message, the three example...

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